Delayed queries will not be encouraged on the account of the package being opened late. The window for this will open when our delivery partners mark the orders “delivered”. Step 1: Contact our Customer Support within 2 business days of receiving the order. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order: However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. Our shipments go through rigorous quality check processes before they leave our warehouse. I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED? However, if an item is unused, and customer is not happy with the product quality, provided we are notified within 10 working days, we will either replace or refund the products. Personal use items such as hip flasks, passport covers, luggage tags (once used), t-shirts, aprons (once worn) cannot be returned or exchanged. Credit note can be issue under some circumstances.ĬATEGORIES/PRODUCTS NOT ELIGIBLE FOR RETURN/EXCHANGE If any changes to the personalized product, then we must be notified on within 2 hours of placing the order.If Item is personalized in nature then refund will not be processed unless there is a manufacturing defect or error/mistake in personalisation.Personalisation mistake from customers’ end (i.e.Product is used or altered (not in re-saleable condition).We make sure that our customers are given fair and clear solutions with regards to their returns/cancellations/refundsĭo note, refunds are not issued for reasons such as, Step 3: Once your reason for return/cancellation/refund is approved - we will initiate your refund through our systems. If the reason is product quality, you will have to email us or whatsapp us the product pictures/videos Step 2: Share with us the reason for return/cancellation/refund. Step 1:Write to us at with subject=your order ID + cancellation/refund request or call us at customer support number + 91 98196 83776 or +919429692566 and share your order ID We also accept partial returns wherein you can raise a return request for one or all products in your order. If you find a manufacturing defect in the product/order, you can raise a return/exchange request of a product within 7 days of its delivery. NUTCASE INDIA offers its customers a ’fair return policy’. RETURNING AN ITEM THAT I PURCHASED FROM NUTCASE INDIA
0 kommentar(er)
